Delinquent Bill

If you are having trouble paying your bill, or have received a delinquent notice, contact our Credit Department at 218-730-4048 to see what options you may have.

You may be eligible for assistance with your bill.

Heating Assistance

If you need help paying the heating portion of your bill, there is assistance available. To see if you qualify please contact:

Arrowhead Economic Opportunity Agency

AEOA Duluth Office
12 E 4th St, Lower Level
Duluth, MN 55802


Visit their website

Assistance Resources

AEOA 218-623-3011 Financial help for fuel bills
St. Louis County Social Services 218-726-2101 Emergency funding for utility bills
Salvation Army 218-722-7934 Funding for utility bills including water
St. Louis County Triage 218-733-2717 Various assistance including utility bills
211 - United Way 211 Various Assistance and resource connections including utility bills
Ecolibrium 3 218-336-1038 Assistance finding resources

Cold Weather Rule

Minnesota Statute (Sec. 216B.097) – Cold Weather Rule, Cooperative and Municipal Utilities may apply to you if you meet certain income guidelines. You must complete an application for protection, and set up a qualifying payment plan. Contact the Credit Department at 218-730-4048 for further information.

Military Service Personnel Payment Arrangements

Minnesota Statute (Sec. 325E.028 – Utility Payment Arrangements for Military Service Personnel may apply to you if you are a member of the military and meet certain income guidelines and set up a qualifying payment plan. Contact the Credit Department at 218-730-4048 for further information.

Reconnection Policy

If your service is shut off due to non-payment you must pay all pay all required charges and a reconnection fee before your service is restored. Once all required charges and fees are paid, your service will be restored in 24 – 48 hours.

24 Hour Emergency Numbers

Street, Water, Sewer:


Natural Gas:


811 - Know what's below. Call before you dig.


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520 Garfield Avenue | Duluth, Minnesota 55802
Phone: 218.730.4050