Bill Assistance

If you are having trouble paying your bill, or have received a delinquent notice, contact our Credit Department at 218-730-4048 or email to see what options you may have. You may be eligible for assistance with your bill.


Assistance Available to Customers 

Payment Plans

If you feel that you need to setup arrangements due to the impact of COVID-19, or for any other credit arrangement please send an email stating your name, address, and account number(s) for the account(s) in need of arrangements to or call 218-730-4050, option 3

Assistance Resources


Contact Number 


Arrowhead Economic Opportunity Agency 218-623-3011
St Louis County Social Services 218-726-2101  
St Louis County Triage 218-733-2717
United Way  2-1-1
Ecolibrium 3 218-336-1038

Military Service Personnel Payment Arrangements

Minnesota Statute (Sec. 325E.028 – Utility Payment Arrangements for Military Service Personnel may apply to you if you are a member of the military and meet certain income guidelines and set up a qualifying payment plan. Contact the Credit Department at 218-730-4048 for further information.

COVID-19 and Economic Relief Funds

MN Energy Assistance

Apply for Minnesota's Energy Assistance Program.  The past year was tough for a lot of people. Unfortunately, there are thousands of Minnesotans with past-due energy bills. Maybe you, or someone you know, need options to get your bills paid. Apply now for Minnesota’s Energy Assistance Program. It’s offered by local providers through the Minnesota Department of Commerce. Get up to $1,600 (16 hundred dollars) in aid. 


Apply Online Online Application Tutorials

mn commerce dept energy assistance brochure

MN Rent Help

This program was created to help Minnesotans who have fallen behind on their rent or fear that could happen. If you find yourself in this position, we are here to help. Find out if you qualify and get ready to apply. Apply online using the button below or text 2-1-1 or ‘MNCOVID’ to 898211 


Apply Online

MN Water Assistance

Beginning October 1, 2021 Assistance will be available to make payment to public water suppliers on behalf of eligible residential customers.

  • Congress created an emergency water assistance program in response to the COVID-19 pandemic.
  • Minnesota received $14,666,970.
  • Can pay for past due and current water and wastewater usage charges, fees, and deposits to ensure continuity of service.
  • Cannot pay for other municipal services like trash or cable television.

    Per federal requirements, water assistance benefits are prioritized for eligible residential customers in this order:

    1. Currently disconnected from water or wastewater services.
    2. With a pending water or wastewater disconnection.
    3. With a past due water or wastewater bill.
water faucet

Apply Online

ComfortSystems Information

Reconnection Policy

If your service is shut off due to non-payment you must pay all pay all required charges and a reconnection fee before your service is restored. Once all required charges and fees are paid, your service will be restored in 24 – 48 hours.

Cold Weather Rule

Minnesota Statute (Sec. 216B.097) – Cold Weather Rule, Cooperative and Municipal Utilities may apply to you if you meet certain income guidelines. You must complete an application for protection, and set up a qualifying payment plan. Contact the Credit Department at 218-730-4048 for further information.

24 Hour Emergency Numbers

Street, Water, Sewer:


Natural Gas:


811 - Know what's below. Call before you dig.
Home | About My Bill | Account Management | Safety | Appliance Service | Conservation | Utility Services | Contact Us | Policy | SiteMap | City of Duluth
520 Garfield Avenue | Duluth, Minnesota 55802
Phone: 218.730.4050