If you are having trouble paying your bill, or have received a delinquent notice, contact our Credit Department at 218-730-4048 or email email@example.com to see what options you may have. You may be eligible for assistance with your bill.
If you feel that you need to setup arrangements due to the impact of COVID-19, or for any other credit arrangement please send an email stating your name, address, and account number(s) for the account(s) in need of arrangements to firstname.lastname@example.org or call 218-730-4050, option 3
Minnesota Statute (Sec. 325E.028 – Utility Payment Arrangements for Military Service Personnel may apply to you if you are a member of the military and meet certain income guidelines and set up a qualifying payment plan. Contact the Credit Department at 218-730-4048 for further information.
Apply for Minnesota's Energy Assistance Program. The past year was tough for a lot of people. Unfortunately, there are thousands of Minnesotans with past-due energy bills. Maybe you, or someone you know, need options to get your bills paid. Apply now for Minnesota’s Energy Assistance Program. It’s offered by local providers through the Minnesota Department of Commerce. Get up to $1,600 (16 hundred dollars) in aid.
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This program was created to help Minnesotans who have fallen behind on their rent or fear that could happen. If you find yourself in this position, we are here to help. Find out if you qualify and get ready to apply. Apply online using the button below or text 2-1-1 or ‘MNCOVID’ to 898211
Beginning October 1, 2021 Assistance will be available to make payment to public water suppliers on behalf of eligible residential customers.
Per federal requirements, water assistance benefits are prioritized for eligible residential customers in this order:
If your service is shut off due to non-payment you must pay all pay all required charges and a reconnection fee before your service is restored. Once all required charges and fees are paid, your service will be restored in 24 – 48 hours.
Minnesota Statute (Sec. 216B.097) – Cold Weather Rule, Cooperative and Municipal Utilities may apply to you if you meet certain income guidelines. You must complete an application for protection, and set up a qualifying payment plan. Contact the Credit Department at 218-730-4048 for further information.