COVID19

Current Changes to ComfortSystems Billing Accounts

Initial Letter of Notification

Beginning the week of May 17, 2021, ComfortSystems will begin sending letters to customers that are past due with the below timeline and available assistance. Customers are urged to apply for assistance as soon as possible. Please see sample letter.

Sample Letter

Disconnection Notice Timing, Resumption and Eligibility

May 24, 2021, ComfortSystems will begin sending disconnection notices to eligible customers, advising them that disconnection may occur beginning July 26, 2021 unless they take appropriate action by entering a payment arrangement or bringing their account current.

Imposition of Service Deposits, Reconnection Fees, Interest-Charged Penalties, and Fees

ComfortSystems will not generally begin assessing service deposits resulting from nonpayment, reconnection fees for disconnection due to no payment, interest charges, or similar fees until its normal business operations are fully resumed on July 26, 2021.

Setting up a Payment Plan

If you feel that you need to setup arrangements due to the impact of COVID-19 please send an email stating your name, address, and account number(s) for the account(s) in need of arrangements to

creditdept@duluthmn.gov

or call 218-730-4050, option 3

There is Assistance Available

Agency	Contact Number	Website
RentHelp MN	2-1-1 or Text ‘MNCOVID’ to 898211	https://apply.renthelpmn.org/mnera#/
Arrowhead Economic Opportunity Agency	218-623-3011	https://www.aeoa.org/energy-assistance-program
St Louis County Social Services	218-726-2101
St Louis County Triage	218-733-2717	https://www.stlouiscountymn.gov/departments-a-z/public-health-human-services/housing-and-homeless-programs
United Way	2-1-1	http://www.hlunitedway.org/
Ecolibrium 3	218-336-1038	https://www.ecolibrium3.org/

Street, Water, Sewer:

218-730-4000

Natural Gas:

218-730-4100