Customer Portal

^{New Portal Information}

^{Guest Pay Register for the New Portal Printable Instructions}

Current Portal Assistance

Have you used our ePlace portal before to apply for a permit, license, paid for parking permits? If so, you already have account credentials. Select Sign in and enter the username and password.

If you are a first-time user and have never used the eplace portal, navigate to the Portal. Select the button for Sign in or Sign Up

Select Register

Enter the email address you would like to use (this does not have to be the email on your utility account) and password.

Click Register. After clicking Register an email from noreply@municipalonlinepayments.com is sent to the email address. The email address contains an activation button, Click the Activate Account button.

The account is now active. Login using the username and password created.

Login to the Utility Access Portal using your username and password.

After logging in the first time, the user will be prompted with a box to add an account. Click the Add Account button.

Enter the account Credentials. ComfortSystems account numbers are formatted 12345679-001 or 123456789S-001. Enter the name exactly as it appears on the bill. Click Add Account

Desktop	Mobile
Select Manage Accounts from the left sidebar navigation. Click Add Account	Click Add Account

Enter the Account Credentials. Click Add Account

Repeat for all utility and sundry* accounts.

*sundry accounts are for appliance service work and contain an S in the account number (i.e., 123456789S-001

Desktop	Mobile
Go to Contact Preferences on the left side navigation.	On mobile, the sidebar is hidden until it is expanded. Click the 3 lines to expand the sidebar.

Select the radio button to enroll in paperless. Verify the email address you would like that ebill to be sent to.
If you have multiple accounts linked, you can apply these settings to all of the utility accounts by checking the Apply to all accounts button or adjust the enrollment and email address for each account individually with the dropdown.

Want to change the address associated with your login credentials? Click on the circle with the user initials in the upper righthand corner and select profile.

Select change next to the email field. Enter the new email address. Click Request Email Change.



An email is sent to the new email address confirming the change

After selecting the Change Email Address button, the customer is redirected back to the portal and a confirmation message appears