Frequently Asked Questions

A. You can view your current bill as well as previous bills under the view bills tab in the customer portal. You can also see your payments and bills with the dates that they were issued in real time under the account history tab. There is also a tab for consumption analysis to view trends in your gas, water, or other consumption.

A. You can view your current bill as well as previous bills under the view bills tab in the customer portal. You can also see your payments and bills with the dates that they were issued in real time under the account history tab. There is also a tab for consumption analysis to view trends in your gas, water, or other consumption.

A. You are able to use your checking or savings account to setup autopay, but not to make a one-time payment. To sign up for Easy pay and use your checking or savings for autopay, click here. You will need to enter the routing number, account number, financial institution name, and financial institution address. Our office does accept checks in person, via mail, or in our dropbox.

A. Payments made via the customer portal will be visible in real time. All other payments made before 8:00pm will be credited to your account the next business day and will also be visible in the customer portal.

A. Payments made via the customer portal will be visible in real time. All other payments made before 8:00pm will be credited to your account the next business day and will also be visible in the customer portal.

A. No, you can link your ComfortSystems accounts together. For each linked account you will need to know the account number, last name on the account, and full name as it appears on the bill for each account. To setup your linked accounts in the customer portal navigate to the user profile and select linked accounts. Once your accounts are linked, you will be able to toggle between your different accounts in the upper-left corner of the portal. Toggle to the account in which you would like to pay, go to the payment drop-down and enter your payment.

A. If you cannot remember your username or your password. Use the links below the login and an email with a link will be sent to you to reset these fields. https://esuite.duluthmn.gov/eSuite.Utilities/Default.aspx

A. Payments are visible to view in the customer portal under the account details tab. Select the Account History option to see all payments and bills on your account. If you have questions that are not answered in the portal our contact number is 218-730-4050 and we are available M-F 8-4:15.

A. You will receive a bill each month, roughly 30 days apart.

A. Depending on the date you moved in and the normal billing cycle for your area, it may be up to 6 weeks before you get you first bill.

A. Your bill is due approximately 20 days after the billing date. The due date is always listed on your bill.

A. If your payment does not reach us prior to the next month’s billing, a penalty 1.33% will be charged on the outstanding balance.

A. Yes, if your payment is returned for any reason, you will be charged a $30.00 fee.

Pay Online: Through our third-party website eUtilities.

Pay by Mail: send check or money order to:

Comfort Systems
PO Box 860643
Minneapolis, MN 55486-0643

Pay in Person: Visit our office location at:

Comfort Systems
520 Garfield Ave
Duluth, MN 55802

A. The water that goes through your meter is measured by CCF, 100 cubic feet.

A. 748 gallons.

A. There are 748 gallons of water in “unit”. This is also 1CCF or 100 cubic feet of water.

A. The standard is 3-5 CCF per person.

A. In the City of Duluth, the Water Treatment Plant draws water from Lake Superior, several miles east of the Lester River from a depth of about 55 m (180 ft), filters it to remove particulate material, disinfects it with chlorine, and then pumps it to reservoirs throughout the City.

A. The Minnesota Department of Health(MDH) is responsible for ensuring a safe drinking water supply for Minnesotans under the provisions of the federal Safe Drinking Water Act (SDWA).

A. Yes. If your meter is damaged, you will be charged for the cost of the meter and electronic reading device, if applicable. A labor charge will also apply.

A. What goes in, goes out. You are charged sewer on the basis of the amount of water that comes in through the water meter.

A. Yes you can. Visit our Appliance Service page for more information or call 218-730-4050 for an appointment.

A. Yes we do. If your natural gas furnace is out or you smell gas after hours, please call 218-730-4100.

A. Leave the building and call us at 218-730-4100. Do not light a match, use a phone, or flip any electrical switches on or off. Do not start a car. To be safe, don't do anything that could create a spark or ignite a flame.